Juran's Quality Handbook 5ed. - Joseph M. Juran - A. Blanton Godfrey

**Manfenix** Miér Mar 16, 2011 1:16 am

Table of Contents
1. How to Use the Handbook J. M. Juran
2. How to Think about Quality J. M. Juran
3. The Quality Planning Process John F. Early and O. John Coletti
4. The Quality Control Process J. M. Juran and A. Blanton Godfrey
5. The Quality Improvement Process J. M. Juran
6. Process Management James F. Riley, Jr.
7. Quality and Income J. M. Juran
8. Quality and Costs Frank M. Gryna
9. Measurement, Information, and Decision-Making Thomas C. Redman
10. Computer Applications to Quality Systems Fredric I. Orkin and Daniel P. Olivier
11. The ISO 9000 Family of International Standards Donald W. Marquardt
12. Benchmarking Robert C. Camp and Irving J. DeToro
13. Strategic Deployment Joseph A. DeFeo
14. Total Quality Management A. Blanton Godfrey
15. Human Resources and Quality W. R. Garwood and Gary L. Hallen
16. Training for Quality Gabriel A. Pall and Peter J. Robustelli
17. Project Management and Product Development Gerard T. Paul
18. Market Research and Marketing Frank M. Gryna
19. Quality in Research and Development Al C. Endres
20. Software Development Lawrence Bernstein and C. M. Yuhas
21. Supplier Relations John A. Donovan and Frank P. Maresca
22. Operations Frank M. Gryna
23. Inspection and Test E. F. “Bud” Gookins
24. Job Shop Industries Leonard A. Seder
25. Customer Service Edward Fuchs
26. Administrative and Support Operations James A. F. Stoner, Charles B. Wankel, and Frank M. Werner
27. Process Industries Donald W. Marquardt
28. Quality in a High Tech Industry M. K. Detrano
29. Automotive Industry Yoshio Ishizaka
30. Travel and Hospitality Industries Patrick Mene
31. Government Services Al Gore
32. Health Care Services Donald M. Berwick and Maureen Bisognano
33. Financial Services Industries Charles A. Aubrey II and Robert E. Hoogstoel
34. Second-Generation Data Quality Systems Thomas C. Redman
35. Quality and Society J. M. Juran
36. Quality and the National Culture J. M. Juran
37. Quality in Developing Countries Lennart Sandholm
38. Quality in Western Europe Tito Conti
39. Quality in Central and Eastern Europe Robert E. Hoogstoel
40. Quality in the United States J. M. Juran
41. Quality in Japan Yoshio Kondo and Noriaki Kano
42. Quality in the People’s Republic of China Yuanzhang Liu
43. Quality in Latin America Marcos E. J. Bertin
44. Basic Statistical Methods Edward J. Dudewicz
45. Statistical Process Control Harrison M. Wadsworth
46. Acceptance Sampling Edward G. Schilling
47. Design and Analysis of Experiments J. Stuart Hunter
48. Reliability Concepts and Data Analysis William Q. Meeker, Luis A. Escobar, Necip Doganaksoy, and Gerald J. Hahn
Appendix I. Glossary of Symbols and Abbreviations
Appendix II. Tables and Charts
Appendix III. Selected Quality Standards, Specifications, and Related Documents
Appendix IV. Quality Systems Terminology
Appendix V. Quality Improvement Tools