ÍndiceManagement Ideas ♦ Sultan Kermally
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Management Ideas ♦ Sultan Kermally
Manfenix Dom Dic 29, 2013 10:17 pm
Table of Contents
1. Snapshots of the competitive environment
2. Total quality management
3. Benchmarking
4. Delivering service excellence
5. Business process re-engineering
6. Performance measurement
7. Empowerment
8. The horizontal organization
9. The learning organization
10. Teaming for business success
11. The knowledge era: computers and communications systems
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