Six Sigma+Lean Toolset by A. John, R. Meran, O. Roenpage and C. Staudter

**Manfenix** Mar Oct 11, 2011 12:52 am

Table of Contents
Foreword
Introduction
The Formula for Success
Quality as Success Factor
Acceptance as Success Factor
Management Commitment as Success Factor
Result: Measurable, Sustainable Success
DEFINE
Project Charter
SIPOC
Customer Orientation
Research Methods for Collecting Customer Needs
Customer Voice Chart
Kano Model
Tool 1: CTQ Matrix
Tool 1: CTB Matrix
Stakeholder Analysis
Kick-Off Meeting
Gate Review
Checklist for the Define Phase
MEASURE
Tool 2: Measurement Matrix
Data Collection Plan
Operational Definition
Data Sources and Type
Sampling Strategy
Data Collection Forms
Measurement System Analysis
Gage R & R for Discrete (Binary) Data
Gage R & R ANOVA for Continuous Data
Variation
Graphs and Charts
Location and Spread Parameters
Process Capability Calculation
Checklist for the Measure Phase
ANALYZE
Cause & Effect Diagram
FMEA
Process Mapping
Interface Analysis
Spaghetti Diagram
Value Analysis
Time Analysis
Value Stream Map
Pilot Program
Roll Out
Checklist for the Improve Phase
CONTROL
Process Documentation
Monitoring / Visual Process Monitoring and Control
Monitoring / Control Charts
Reaction Plan
Checklist for the Control Phase
Project Documentation
Project Closure
Kaizen DMAIC
APPENDIX
Abbreviations
Index
Sigma Value Table